Solving Faded Prints on Your Videojet Dataflex Printer: The Printhead Cable Pro Tip

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 Solving Faded Prints on Your Videojet Printer: The Printhead Cable Pro Tip


In the fast-paced world of industrial printing, a reliable printer is crucial for maintaining efficiency and quality. If you've ever encountered the frustration of consistently faded prints on your Videojet printer, even after swapping printheads, the culprit might be hiding in plain sight – the printhead cable. In this article, we'll delve into the common issue of bad prints and explore the often overlooked solution that can bring your printing process back to its optimal performance.

Understanding the Problem:

You've checked your Videojet 6420 Dataflex printer, and everything seems to be in working order. The printer is operating normally, yet your prints consistently appear faded, with essential details missing except for the internal border. This puzzling issue can be perplexing, especially when swapping printheads doesn't yield the desired results.

The Printhead Cable Pro Tip:

If you find yourself in this predicament, it's time to turn your attention to a critical component of your printing setup – the printhead cable. The printhead cable plays a vital role in transmitting signals and power from the controller to the printhead, ensuring precise and accurate printing. Over time, wear and tear on the cable can lead to signal degradation, resulting in faded prints.

How to Identify a Faulty Printhead Cable:

  1. Inspect the Cable for Physical Damage: Begin by visually examining the printhead cable for any signs of wear, fraying, or damage. Even minor damage can affect the cable's performance and lead to print issues.

  2. Check for Loose Connections: Ensure that all connections between the printhead cable and the printer controller are secure. Loose connections can cause signal interruptions and impact print quality.

  3. Send the Printer to Us: We will gladly examine your printer for FREE!!! Finding the root cause with no man hours consumed on your end.

The Replacement Process:

Once you've confirmed that the printhead cable is indeed the culprit, the next step is to replace it. Follow these general steps for a smooth replacement process:

  1. Source the Correct Replacement Cable: Give us a call or send an email to

  2. Power Off and Disconnect: Before replacing the cable, power off the printer and disconnect it from any power source to ensure safety during the replacement process.

  3. Remove the Old Cable: Carefully disconnect the old printhead cable from both the printhead and the printer controller. Take note of the cable's routing for easy installation of the new one.

  4. Install the New Cable: Attach the new printhead cable, making sure to secure the connections properly. Follow any specific installation instructions provided by the manufacturer.

  5. Power On and Test: Power on the printer and perform a test print to ensure that the new printhead cable has resolved the faded print issue. If needed, calibrate the printer according to the manufacturer's guidelines.


In the world of industrial printing, overlooking the printhead cable as a potential culprit for faded prints is not uncommon. By recognizing the signs of a faulty cable and taking proactive measures to replace it, you can restore your Videojet printer to its optimal performance, ensuring consistent and high-quality prints. Remember, when it comes to print issues, sometimes the smallest components can make the biggest difference.